Services We Provide Our team is all about customer service. These skills take center stage as we provide all of our technology-related services. The current range of services include: Technical Support   Via the Help Desk (x305), email (info@OswegoBOCES.org), remote control, or on-site, the team provides all manner of support activities to keep technology solutions operational. Our team provides support for over 1000 software titles and countless hardware device types.       Enterprise Data System   Structured on our MS-SQL server solution, a vast collection of information is available through our Enterprise Data System (EDS). As we consolidate our organization-wide information, the EDS provides ever-increasing efficiency for recording and using the information required by groups throughout BOCES.       24/7/365 Network Monitoring   The BOCES network is constantly monitored by our team using a variety of solutions. This enables us to respond immediately to any unique circumstances that might jeopardize the network or which might leave BOCES personnel without the tools necessary to do their work.       Internet Connectivity   BOCES employees obtain their Internet connectivity as a result of the on-going activities and infrastructure support of the Instructional Technology team. Our servers, gateways, firewalls, switches, cabling, and wireless infrastructure assure connectivity for all devices. 24/7 monitoring, maintenance, upgrades, and troubleshooting has assured a nearly 100% uptime for our system. Occasional disruptions in service through the past year have been directly related to connections outside our network (and our control). We also interface with outside vendors to resolve any issues.       Electronic Mail   Electronic mail accounts are available for all BOCES employees, with access provided using Microsoft Outlook, or the BOCES web site. Our email system also provides regular back-up of all your important electronic mail information.       Data Storage, Backup & Restore   Several network storage locations are provided for the use of BOCES personnel and students. Departmental, instructional, and personal volumes are all available and afford nearly limitless storage capacity for your work. Daily data backups are conducted by the team and information is archived to facilitate restoration of information if necessary.       Web Development & Empowerment   Working with your unique requirements, we develop and deploy web-based solutions to achieve your goals. We also implement tools that empower you to publish your own web content on-demand without our intervention.       Database Development   Tracking details is critical and our team is available to provide consultation regarding database development, and to facilitate the development of larger solutions (most web-enabled) to meet your unique requirements.       Technology Repairs   Part of our team is responsible for the repair of any broken technology. We maintain manufacturer certifications for virtually all of the technology used by BOCES and Oswego County School District personnel.       Purchasing Assistance   The team provides advice regarding recommended technology solutions, coordinates all aspect of your purchase, and obtains the best possible pricing.       Purchasing   Technology purchases are coordinated, processed, received, inventoried, delivered, installed and configured.       Installation   All hardware and software is installed and configured at your location to assure proper functioning and to determine necessary training requirements.       Equipment Moves & Transfers   The team will relocate technology and process the appropriate paperwork and inventory updates as needed. This includes moves related to summer school activity.       Application Training   New this year, a variety of application training courses are available to coincide with the software solutions used by all BOCES personnel. Additional training is provided for the custom solutions available via the web site. Some training is also available through the Internet when classroom situations are not conducive to your schedule.       Intrusion Protection   Constant monitoring of key network locations assures that hackers/crackers are not permitted near your information or the BOCES network.       Virus Protection   Our enterprise-wide virus protection solution is constantly monitoring the network for virus activity and removing any threats that may occur.       Technology Research   The Instructional Technology team is available to conduct research related to your technology requirements. Rather than dictate standards to which classroom instructors must conform, our team will seek out the most appropriate solution to meet your needs and any constraints relating to the technology in the classroom or throughout the BOCES network.       Project Management   All large-scale purchase and activities relating to technology are managed using standard project management tools and procedures. Time, resources, and quality are all managed as a singular package to efficiently and effectively deliver projects on-time, on-budget, and on-target.       Content Filtration   All data traffic in and out of the BOCES network is monitored, and some blocked, in order to adhere to the mandated standards established by the Children’s Internet Protection Act (CIPA).       Database Hosting   Database solutions developed by BOCES personnel are hosted on a variety of our servers so that the information they contain is available to others in the organization. Our team assures their security, regular backup, and monitoring.       Video Recording & Production   New this year, the Instructional Technology team is available to record your presentations and digitally master these events for distribution via video tape or DVD.       Technology Loans   Modest inventories of technology tools are available for short-term loan. Loans are arranged through the on-line Resource Management System and include computers, projectors, cameras, printers, etc.       Event Support   Whenever and wherever your event is to be held, the Instructional Technology team is available to assist with your technology or video recording requirements.       Student Attendance System   Recently developed, the BOCES Student Attendance System tracks our student attendance according to the requirements set forth by the NYS Education Department and the BOCES Board of Education.       Resource Management System   The RMS is available on the right-side of the BOCES web site and facilitates the reservation of a variety of resources. Currently, these resources include a variety of technologies, the computer training room in W430a, and the mobile computer lab. Additional resources and facilities will be available through this tool soon.